Summary: We aim to be fair. Refunds are available for billing errors and service unavailability. Cancellations take effect at end of billing cycle. Contact us at
kanpham@mulagents.com.
1
Overview
This Refund Policy governs all payments made for MulAgents subscription plans. We are committed to being fair while protecting the integrity of the platform. Please read this policy carefully before subscribing.
2
Subscription Billing
- Plans are billed on a monthly basis
- Payments are processed via secure third-party providers
- By subscribing, you authorize recurring automatic billing
- Invoices are sent to the email associated with your account
3
Refund Eligibility
Eligible for Refund: Refunds may be granted if:
- You were charged incorrectly or duplicated
- The service was unavailable for a prolonged period (e.g., >24hrs)
- There was a technical failure preventing platform usage
Non-Refundable Cases. Refunds are generally not provided for: partial use of tokens, change of mind after usage, failure to cancel before renewal, or violations of our Terms of Service.
4
Trial & Evaluation
If a free trial or starter tier is available, users are encouraged to evaluate the platform thoroughly before upgrading to a paid plan.
Refunds after significant usage of a paid plan may be denied at our discretion.
5
Cancellation Policy
- You may cancel your subscription at any time from your account settings
- Cancellation takes effect at the end of the current billing cycle
- You retain access to paid features until the billing period ends
- No prorated refunds are provided unless required by applicable law
6
Data After Cancellation
- You retain the right to export or delete your data before and after cancellation
- Account data may be deleted after a defined retention period
- See our Privacy Policy for full data retention details
7
GDPR & CCPA Compliance
In accordance with GDPR and CCPA:
- Refund requests tied to data misuse or privacy concerns will be prioritized
- Users retain full rights over their data regardless of refund status
- We will process GDPR/CCPA-related requests within the legally mandated timeframes
8
Requesting a Refund
To request a refund, please contact us at:
Email: kanpham@mulagents.com
Include the following in your message:
- Account email address
- Transaction ID or date of charge
- Reason for the refund request
We will review and respond to all requests within 5–10 business days.
9
Policy Updates
We may update this Refund Policy from time to time. Continued use of the service after changes constitutes acceptance of the updated policy. We will notify users of significant changes via email.